Leadership and Management

Feedback skills

Giving feedback isn’t always easy - and if not done well, it can go horribly wrong. This workshop is a practical session that gives team leaders simple tools to help them deliver or facilitate feedback. Whether it’s part of a regular performance discussion, delivering a difficult message, a performance improvement message - even managing your own manager. Good or bad, we all need to get better at delivering and receiving feedback.

Topics include:

  • Why should we give feedback?
  • Styles of feedback
  • Understanding neuroscience and managing reactions
  • Managing your emotions when delivering feedback
  • What stops us from giving feedback?
  • Structure and preparing to give feedback
  • How to deal with difficult reactions
  • Practising giving feedback
  • Practising receiving feedback
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