Leadership and Management

Disciplinary and grievance handling

HR managers often find themselves fire fighting badly-handled disciplinary or grievance situations. This workshop provides line managers with the basics in how to handle a grievance or potential disciplinary situation effectively. Knowledge of what to do and how to avoid the pitfalls results in a reduction in potentially expensive Employment Tribunal claims.

Topics include:

  • Understanding the definitions of a grievance and a disciplinary and knowing which course of action to take
  • Demonstrating how to structure a disciplinary or grievance interview
  • Knowing how to conduct a thorough investigation
  • Knowing how to decipher factual evidence from feeling or intensions
  • Practicing intense listening and questioning skills
  • Understanding your own organisation’s disciplinary and grievance policy and appeal process
  • Differentiating between conduct and performance issues
  • Practicing taking effective notes during an interview
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