Personal awesome-ness

Customer focus

This is an interactive workshop for service providers who deal with customers either on the phone or face-to-face. Be inspired to deliver the best customer experience you can. Put yourself in your customer’s shoes and consider what it would take to be impressed and blown away. Whether you’re customer-facing or dealing with internal customers, this high-energy workshop will put a twist on the way you see your customers for the better.

Topics include:

  • Identifying customer expectations and raising the bar
  • Delivering a service that people notice
  • Using psychology to understand others
  • Connecting with your customers
  • Taking care of yourself and others
  • Dealing with tricky situations
  • Dealing with complaints
  • Dealing with customers over the phone
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