People Skills

Delivering difficult messages

It’s got to be said, but it isn’t always easy to find the best way to say it. Practice techniques to arrange your thoughts, plan out what you’re going to say, understand potential reactions and manage your own emotions in this workshop.

Topics include:

  • Preparation, preparation - and preparation
  • Practising your visual and linguistic approach
  • Structuring your message
  • Handling negative responses
  • Managing your own emotions
  • Preparing for possible reactions
  • Focusing on the outcomes
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