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Personal awesome-ness
Dealing with Workplace Conflict
Personal Awesomeness
- Personal Impact Confidence and Assertiveness
- Customer Focus
- Dealing with Workplace Conflict
- Negotiation Skills
- Getting Stuff Done
- Influencing Skills
- Nailing the Interview
- Managing Work-Based Stress
- Networking Skills
- Performance Management for Job Holders
- Planning Your Career
- Understanding Change
- Return to Learning and Development Workshops
Whether it’s someone you work with, or a stakeholder, sometimes we have to deal with conflict, disagreements or just someone else’s bad mood. This workshop is a thoughtful, reflective and practical programme that enables you to think about difficult situations you’ve been in and practice techniques to deal with them assertively and confidently.
Topics include:
- Understanding human reactions and how the brain works
- Identifying types of difficult situations - and recognise how to respond
- Recognising the difference between reacting and responding - and using the 4-step model
- Stating what assertive behaviour really is and understand the “I’m OK, you’re OK” dynamic
- Choosing behaviour when receiving with feedback (even if you may not agree with it)
- Giving feedback to those who make you feel “not OK”
- Being clear about definitions of bullying, discrimination and harassment
- Practising conversations through case studies
contact
Tel: +44 (0) 7957323577 e: support@nthlevelconsulting.com
The Gridiron Building
One Pancras Square
Kings Cross
London
N1C 4AG
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